I turn fuzzy problems into shipped products that users love. 7+ years shipping ML-driven products at Lyft; now I build product end-to-end — user research, design, and working code.
Now
Product management, ML-driven consumer products, 7 years at scale
Building
giftdraft.app, Pluck (iOS), and Sync & Spark, a community of 100+ AI founders and founders-to-be
Where I've worked
I own the airport rider experience — one of the highest-stakes moments in ridesharing. A late pickup means a missed flight, and after a long, tiring flight, riders expect a smooth pickup. I've shipped features that grew rides: cutting airport wait times through better demand forecasting and dispatch logic, launching an on-time pickup promise to build rider confidence, and linked-account discounts through a strategic partnership with Mastercard.
I led pricing and packaging for Shared Rides — the product that lets riders share a car with others for a lower fare. My pricing experiments focused on finding the price point that got more riders to choose Shared (raising match rates) while keeping the product financially sustainable.
Ran subscription pricing at NortonLifeLock (now Gen Digital, Fortune 500) across Asia Pacific. Before that: management consulting at L.E.K., sales strategy at BBVA (Hong Kong), and financial audit at PwC. I've seen how businesses make money from every seat — audit, consulting, banking, pricing, marketplace.
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An AI gift app for the people you buy for again and again — a partner, a parent, a close friend. You tell it about the person, it suggests gifts, remembers what you've given before, and sharpens its picks as you push back.
Built and shipped solo in 2 weeks — product brief, UX design, and the code (Claude API, v0, Railway, Clerk). It ships with an eval suite: recipient scenarios scored against a quality rubric by an LLM judge, so I catch regressions before a prompt change goes live. Try it →
Kindle-style highlighting for people who love reading paper books and keep a digital notebook. Photograph a page, swipe across the lines you want, and the text is captured and ready to paste into your notebook — under 15 seconds per highlight. Open source on GitHub →
Product is a job to be done. Before anything gets built, I go deep on the user's problem space — what they actually need, not what they say they want.
I believe in an intuitive, simple user experience. It's true for consumers, but also for business users — they deserve products that don't need a manual.
Challenge the status quo — question whether things should exist the way they do, don't just optimize them. But a bold idea only matters if it ships, so I build on the market reality and the company's real strengths.
I grew up in China, studied and worked in Hong Kong, and did my MBA at Dartmouth. For the last 8 years I've been in the US building consumer products. 2 markets, 4 industries — audit, banking, subscription software, 2-sided marketplace — taught me how businesses actually make money, and how to build products people love inside that reality. Bilingual in English and Mandarin, based in San Francisco.
From 2024 to 2025 I built Sync & Spark, a vetted community of 100+ AI founders and founders-to-be, hosting bi-weekly round table discussions on LLM product development, agentic workflows, and go-to-market. I'm an introvert who builds the rooms I wish existed.
I also mentor PMs on career growth and navigating life changes — find me on ADPList.
Books that shaped me
Distilled what I was circling around for years: in the end, you need to know how to build a product and sell it.
Reframed introversion as a design constraint, not a flaw. Sync & Spark — 100+ founders, bi-weekly deep-dives — exists because this book convinced me introverts don't join communities; we build the ones we wish existed.
The mind is addicted to replaying the past and rehearsing the future; the present is the only place anything real happens. Simple to say, a lifetime to practice.
The book I've reread most as a PM. It shaped how I run discovery, work with engineers and data scientists, and why I insist on evidence before roadmaps — from Lyft war rooms to my own side projects.
The grammar underneath every hard conversation: observation, feeling, need, request. It made me better at work and in my personal life — and honestly, better at being a person.
"The resilient resists shocks and stays the same; the antifragile gets better." Some things gain from disorder — the trick is positioning yourself with optionality so volatility works for you, not against you.